<2.4 COMMUNICATION> 

--REWRITE THESE SENTENCES IN ORDER OF THE PROCESS OF EFFECTIVE COMMUNICATION--

• • "Mr. Bounous' colleague sprints over to Mr. Bounous' class to express his gratitude and awe at the mastery of his lesson plan that he had e-mailed to him for checking"

  • "The Headmaster receives a phone call from a delighted parent regarding Mr. Bounous' excellent teaching, which he assures the parent is just the norm for him, and to join the queue"

  • "Your very welcome" was Mr. Bounous' reply to the message saying "You are the greatest teacher we have ever had" written inside the $1000 gift card that the IGCSE Business Studies cohort had bought for him"

  • "$5000 is my lowest offer", said Mr. Bounous, in reply to the WhatsApp message from a potential buyer offering $4,000 for his PS4 who had seen his advert posted earlier on www.carousell.com"

• To ensure instructions are understood. 

• To ensure employees carry out the instructions correctly.

• To ensure mistakes are not made.

• To make sure the business works efficiently.  

• To ensure customers are given correct information. 

• Find customer preferences from employees. 

• Inaccuracy causes poor reputation.

• Collaboration better between worker and owner. 

...Amongst others....

• Apply THREE of the general reasons listed above as to why effective communication is important to REAL CLASSROOM/SCHOOL SCENARIOS by completing the statement below. In each sentence you must identify the 4 parts of the process (I have done the first one for you).

• 1) "Effective communication is vitally important in a school in many ways for example in order to ensure instructions to students (Receivers) on how to evacuate the building during a fire alarm are understood teacher's (Senders) often need to physically model (Medium) correct behaviour and conduct a drill with the students to observe and affirm student understanding (Feedback)" 

• 2) Furthermore, effective communication in the classroom is clearly needed to ensure...

• 3) Finally, effective communication is...

• -COPY THREE of the following sentences, and decide whether they are INTERNAL or EXTERNAL and WHO THE CONVERSATIONS ARE BETWEEN e.g. Head teacher, Head of department, Teacher, Student etc... 

• EXAMPLE: "Do you have the lesson plan for next week’s unit? I need to make some adjustments before my class." [Internal] [Teacher to Teacher]

1. "Dear Mr. Smith, I wanted to update you on your child’s recent progress"

2. "We’re offering after-school tutoring sessions. Would you be interested?"

3. "Can you submit your grades for the term by the end of the day?"

4. "Could you provide any feedback on your experience at the recent PTC?"

5. "Can you handle the extracurricular activities roster for this term?"

6. "The staff meeting is rescheduled for 3p.m. tomorrow. Please be there."

7. "Attached are the details of the assignment. Do you have any questions?"

• Apply the two types of effective communication to a school setting. Decide on a type of formal communication that occurs at TES and an informal one and explain your answer using the definitions above:

"@School, when [Your own formal communication scenario here]...., this can be considered formal because..., however when [Your own informal communication scenario here] this can be considered informal because..."

• Using this school's organisational structure as your guide explain a real school scenario that would exemplify a DOWNWARD, UPWARD, and LATERAL communication.

• "@This school, when Mr. Bounous, asks Mr. X about setting the date for a unit test, this is considered a form of LATERAL COMMUNICATION as they are both at the same hierarchical level within the school, however, when..."

Identify at least one problem with each stage of effective communication within the business studies classroom and suggest at least one solution

'As the sender of much of the communication within the business classroom, Mr. Bounous tends to mumble his words plus his accent is awful, I suggest he slows down and talks more slowly, also he should communicate more of his lessons using verbal/visual etc.....' 

4-MARKS

Identify and explain two methods that CYB could use to communicate with its customers.

Identify and explain one advantage and one disadvantage to Josh of using text (SMS) messages as a method of internal communication.

Identify and explain two ways in which DCP might communicate with its customers.

Identify and explain two possible communication barriers for TKF.

Identify and explain two reasons why effective communication might be important for Alkin.

6-MARKS

BCK Do you think using communication methods based on information technology (IT) is the best way for a large business to communicate with its suppliers? Justify 

GINO Do you think having regular meetings is a better way for a business to communicate with part-time employees than using text messages? Justify your answer.

SWQ Identify and explain two suitable methods of communication SWQ might use with manufacturers in country C if it decided to purchase supplies from them.

JKL Identify two possible barriers to communication for JKL. For each barrier, explain how JKL could reduce or remove it.

AUC Explain two methods of communication that AUC could use to inform customers about the planned closures. Recommend which one AUC should use. Justify 

BGN Explain two ways BGN could try to improve internal communication. Recommend which way BGN should choose. Justify your answer.

TKF Identify and explain two ways in which good internal communication can help TKF be more efficient.

ReBag Explain two possible methods Asha could use to communicate with ReBag workers. Recommend which method she should choose. Justify your answer.

VIS Recommend the best method of communication VIS should use to inform employees about the changes to its organisational structure. Justify your answer.

8-MARKS

(QC) Neil and Jin need to tell employees about the new service. Identify and explain one advantage and one disadvantage of using email for this communication.

(TT) Identify two communication barriers which might occur within TT   and explain how each barrier might be reduced. 

(SC) Identify four methods SC could use to communicate with its stakeholders. Explain an example of when it could be used for each method.

(BB) Identify and explain two reasons why effective communication between Bethany and her employees is important.

(TP) Identify and explain four suitable ways Joey could communicate with his employees if he wants them to work extra hours to complete an urgent order.

12-MARKS

(DH) Consider three methods Hilda could use to communicate with her employees. Recommend which method she should choose if she needs an employee to work late tonight. Justify your answer.

(GT) Consider how the following three communication issues affect GT. Which one of these issues is likely to cause the biggest problem for GT? Justify your answer. 

(CB) Chris will need to communicate with his suppliers when ordering ingredients. Consider the advantages and disadvantages of three methods he could use to communicate with his suppliers. Recommend the best method for him to choose if the order is urgent. Justify your answer.

(CampC) CC needs to communicate a new health and safety regulation to its factory workers.   Consider the advantages and disadvantages of each of the following three ways CC   could use. Recommend the most effective way to use. Justify your answer.